We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help with a clear and fair return process.
🔄 Return Eligibility
You may return eligible products under the following conditions:
Return initiated within 7 days of delivery
Item is unused, in its original packaging, and in resellable condition
Proof of purchase (e.g., receipt or order number) is required
🛑 Non-returnable items include:
Downloadable or digital products
Customized or made-to-order items
Items marked Final Sale or Non-Returnable
💸 Refund Conditions
If approved, your refund will be processed to your original payment method within 7–10 business days.
Refunds will not be issued if:
The item shows signs of wear or use
The return is initiated after the allowed window
The return package is lost or damaged in transit
📦 How to Return an Item
Email us at [email protected] with your order number, reason for return, and supporting photos (if applicable).
Once approved, we’ll send you a Return Authorization Number (RAN) and return shipping instructions.
Send the item back to the return address provided. You are responsible for return shipping costs unless the item was incorrect or defective.
🌍 International Orders
For international orders, customs duties and taxes are non-refundable. You may need to cover any re-importation costs when returning items from abroad.
⚠️ Legal & Export Restrictions
By purchasing, you agree to comply with local import/export regulations and ensure the product can be lawfully received in your country. Social Vibe Sdn Bhd reserves the right to deny service or refunds if a shipment is blocked, confiscated, or delayed due to legal restrictions.
🛡️ Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 3 days of receipt. Include photos and a brief description of the issue. We will prioritize your request and send a replacement or refund.
📞 Questions?
📧 Email: [email protected]
📞 Phone: 011-7001 9338