Thank you for choosing Social Vibe Sdn Bhd. We are committed to providing you with a seamless and reliable shipping experience.

🚚 Shipping Methods

We partner with trusted and reliable courier services to ensure your orders are delivered safely and on time:

• Local Shipping (Within Malaysia):

  • Pos Laju

  • J&T Express

  • DHL eCommerce

• International Shipping:

  • FedEx

  • UPS

  • DHL Express

You will be able to select your preferred shipping option during checkout (if applicable).

⏱️ Estimated Delivery Times

Please allow 1 – 2 business days for order processing before shipping.

🔄 Order Processing

• Orders are processed Monday to Friday, excluding public holidays.

• Orders placed after 12 PM (MYT) will be processed the next business day.

• You will receive an order confirmation email and a second email with tracking information once the order has been shipped.

🔍 Order Tracking

Once your package has been dispatched, you’ll receive a tracking number via email. You can track your shipment through the respective courier’s website.

💸 Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of your order. Final shipping costs will be displayed at checkout.

• Free Shipping: Occasionally offered during promotional periods (local only).

• International Shipping Fees: Vary based on destination country and courier selected.

🌍 Duties, Taxes & Customs (International Orders)

• Customs duties, VAT, or other import taxes may apply depending on your country’s regulations.

• These charges are not included in the product price or shipping cost.

• Customers are responsible for all customs fees, duties, or taxes incurred upon delivery.

🚫 Shipping Restrictions

We currently do not ship to the following regions due to courier limitations or legal restrictions:

• War/conflict zones

• Countries under international sanctions

• P.O. Boxes (for international orders)

⏳ Shipping Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions

• Customs clearance

• Public holidays

• Courier service disruptions

We will notify you if there is any significant delay in your order.

📦 Lost, Stolen, or Damaged Packages

• If your package is lost or arrives damaged, please contact us at [email protected] within 3 days of delivery.

• We will work with the courier to investigate and resolve the issue.

• Claims submitted after this period may not be eligible for compensation.

📬 Incorrect Address Disclaimer

Please ensure that your shipping information is correct at the time of purchase. We are not responsible for orders delivered to incorrect or incomplete addresses.

If a package is returned due to an incorrect address, we will notify you and re-ship at your expense.

📞 Contact Us

If you have any questions or concerns about your order or shipping, please contact us at:

📧 [email protected]
📞 011-7001 9338